Frequently Asked Questions

Can you be my primary doctor?

Dr. Susan Jeansonne does take primary care patients and currently has a wait list for this option. You can inquire and we can add you to her wait list. Dr. Larzo and Dr. Jeansonne see pediatric patients for sick visits in the home and send follow-up notes to your child’s primary doctor via a secure method to maintain continuity of care.

We believe all children and adults should have a primary care physician of their own who knows them well, provides all well visits, most sick visits and immunizations. Healthy Sprouts and House Calls strongly believes in timely immunizations based on the recommended CDC childhood and adult immunization schedule. They are right up there with clean drinking water, car seats and seat belts as far as health maintenance!!! We do not see adults for sick visits or primary care.

Do you give advice over the phone?

In general, Healthy Sprouts does not give advice over the phone for new patients prior to an appointment or as a Mommy Advice phone visit. Healthy Sprouts and House Calls will chat with you after an appointment is requested, reviewing symptoms and their timeline. It might be that your child’s symptoms require a visit to the emergency department or is not appropriate for a home visit. In these situations, this advice will be given to you. Some common circumstances are not appropriate for a home visit such as a febrile infant less than 60 days of age, a deformity of a an arm or a leg, an unimmunized child, significant breathing difficulty or excruciating belly pain. These examples are not all-inclusive and would be determined with each case.

We do offer a Mommy Advice phone visits or telehealth for established patients.

Asynchronous photo sharing can supplement the visit. We triage these appointment requests to make sure they do not need a telehealth or in-person visit.

Examples include advice for stings and bites, how to manage a minor wound or repair a wound with over the counter skin adhesive, COVID-19 quarantine or isolation guidance or basic advice about eczema or rashes.

What areas do you serve?

Healthy Sprouts and House Calls’ Service Area is by zip code. We currently provide services in the following zip codes: 37660, 37601, 37604 37664, 37663,Gray portion of 37615, 37617,37618, 37642, 37645, 37659, 37682, 37690, 37694, 37604, 24290, 24251, and 24258.

We may be able to provide service outside of our zip code areas if availability allows.

If you live in Church Hill or Mount Carmel, Tennessee or Yuma, Nickelsville, or Hiltons, Virginia –  then contact our text scheduler, and we will let you know if your request can be accommodated. Dr. Jeansonne has a medical license in both Tennessee and Virginia. Dr. Larzo only covers patients in the Tennessee service area.

Do you refill prescriptions or call them in over the phone?

Healthy Sprouts and House Calls will send a prescription in electronically only after an appointment with you and your child. Of course, if an oopsie or problem comes up with this electronically sent prescription, then we will take care of it. We do not prescribe controlled substances for patients with an outside primary doctor or provide medication prescriptions if you are not established with our service. Any refills for controlled substances such as for ADHD should be directed to your primary care doctor.

How do I use health insurance for my home visit?

The  insurers we currently accept can be found along the bottom banner of the home page. We also take self-pay and HSA payments for any insurance although if it is not one we currently accept, this payment will not apply to your deductible. Please become familiar with your insurance coverage. You may want to inquire with us about visit codes and ask your insurer how these codes are covered. For example, some insurers have co-pays for home visits equal to an office visit while others treat it like a home health visit and apply it to your deductible for home health.

In general many of our patients have health savings accounts with high deductibles and your health savings account can be used for these visits just as for an office visit.

If Healthy Sprouts and House Calls accepts your insurance health plan, then a bill will be submitted to your insurance company. You will still be responsible for the 30$ convenience fee (not a co-pay, but a separately billable fee which covers driving time).

The convenience fee will be charged once the home visit is completed.  It can be paid by credit card.

Once we know what your insurance plan will pay for the visit, the remainder will be billed to you directly. You may receive our bill before an explanation of benefits. If you want to wait and confirm your explanation of benefits and reaffirm our bill accuracy, please do.  If you have not met your deductible, you will be responsible for the visit charge. Some types of insurance treat house calls like home health and apply it to your deductible rather than an office visit co-pay. Even within a large national insurer, different employer insurance programs may handle this differently. If you have questions please ask your insurer.

For some, self pay fees may be a better option, however, these do not count toward your deductible. We waive the convenience fee for self-pay visits. If you choose self-pay, a bill and records will not be submitted to your insurance company. Your credit card or HSA card would be billed after the visit.

We accept payment by credit card, HSA debit card or debit card.

If you want to space out payment of your bill on a monthly payment plan, please inquire.

Will I have access to a record of my child’s visit?

Yes, you can sign up to access the patient portal for our electronic health record and request a copy of the visit. A copy of the physician note will also be sent to your primary care physician. Please let us know if you want access to the patient portal and we will send a link. It is a current quirk of our Electronic Health Record that each child needs a separate email account for access. Our apologies to our larger families. We have requested a change from our EHR vendor on this multiple email issue, but are not sure if they will accommodate our small practice.